These are the terms and conditions for the, and websites controlled and operated by L.E. West Limited, whose full contact details are set out below.


Terms of Use
Terms and Conditions of Trading
Privacy Policy
Disclaimer and Warning
Trademark Notice
Operational Rules
Copyright Notice
Contact Details

Terms of Use

1. Use of Website on these Conditions

All use of the websites, and (herein after the 'Website’) and the purchase of any of our products/ services from L.E. West Limited are on the terms and conditions below.

If you do not agree to these conditions cease use of the Website immediately and do not order any products/ services from us.

You may print and keep a copy of these terms. They are a legal agreement between L.E. West Limited and you “the User” and can only be modified with L.E. West Limited’s consent. L.E. West Limited reserves the right to change the terms at its discretion by changing them on the Website.

2. Accuracy of Information and Disclaimer

L.E. West Limited (‘we’; ‘us’; ‘our’) do our best to ensure all information about our products/ services on the Website is accurate.

If you find any inaccurate information on the Website please let us know and we will correct it, where we agree, as soon as practicable.

You should independently verify any information about our products/ services before relying upon it.

We make no representations that any information or descriptions relating to our products/ services is accurate and up to date or complete and accept no liability for any loss or damage caused by inaccurate information.

Although we hope this Website will be of interest to users, we accept no liability and offer no warranties in relation to it and its content; to the fullest extent such liability can be excluded by law.

3. Copyright on the Website

The Website contains copyright material, trade names and other proprietary information, including, but not limited to, text, software, photos, graphics and may in future include video, graphics, music and sound. The entire contents of the Website are protected by copyright law. We, or our licensors, own copyright and/or database right in the selection, co-ordination, arrangement and enhancement of such content, as well as in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part except as provided in these Terms. See the Copyright notice below.

L.E. West™ and our logos on this Website are trade names of L.E. West Limited. You may not use those names without our consent.

We may provide hypertext links to other websites which are operated by other people. Using such a link means you are leaving our Website and we take no responsibility for, and give no warranties, guarantees or representations in respect of linked sites.

4. Our Liability

Where we provide information on this Website free of any access charge, the information is provided ‘as is’ and we do not accept any liability on it.

Where we provide products/ services for which we charge, we accept liability for direct loss arising from our not having used reasonable skill and care in the provision of providing such a product/ service to you. This liability shall be limited to the price you have paid us for the products/ services.

In no event shall we be liable to you for, in the case of non-chargeable services any direct, and for both chargeable and non-chargeable services any indirect or consequential loss, loss of profit, revenue or good will arising from your use of the Website or information on the Website. Subject as provided below, all terms implied by law are excluded.

We only accept liability for death or personal injury caused by negligence or responsibility for fraudulent misrepresentation that cannot, under English law, be excluded.

We are a distributor (and not a publisher) of content supplied by some manufacturers of the products that we sell. Any descriptions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including information providers, or users, are those of the authors or distributors and not necessarily of L.E. West Limited. We do not necessarily endorse nor are we responsible for the accuracy or reliability of any description, advice or statement made on the Website.

The information on the Website is not intended to address your particular requirements. Such information does not constitute any form of advice, recommendation or product endorsement by L.E. West Limited and is not intended to be relied upon by you in making (or refraining from making) any specific purchase and/or purchasing decision, or other, decisions. You should take your own advice.


Although L.E. West & Co Limited hope this website will be of interest to users of the products/ services that it offers, L.E. West & Co Limited accept no liability and offer no warranties in relation to it and its content, to the fullest extent such liability can be excluded by law.

All use of this website is subject to English law and jurisdiction and is subject to our Terms and Conditions of Use and Terms and Conditions of Trading.

Users of this website should use their own judgement and obtain their own professional advice where required.

5. Barring from the Website

We reserve the right to bar users from the Website, on a permanent or temporary basis at our discretion. Any such user shall be notified and must not then attempt to use the Website under any other name or through any other user.

6. Chargeable Services

When you click to signify you wish to purchase a product from us, you enter into a contract with L.E. West Limited.

All chargeable products/ services are clearly marked as chargeable on the Website and the price is shown. You must provide payment in advance.

You must be 18 years.

We reserve the right to reject any order at our discretion without giving any reason to you.

Our liability for our products/ services ordered by you is set out in paragraph 4 and otherwise in these Terms.

Where you purchase goods or services having been directed from the Website through a link to a third party website, any contract you may choose to form with them, or use of their website is a matter between you and them. We do not accept any liability for the quality or type of services or goods provided by those whom we mention on our Website or to whom we have linked our Website.

Our terms and conditions specific to your purchasing goods from us are set out below in Terms and Conditions of Trading.

7. Legal Jurisdiction and Dispute Resolution

English law shall apply to these terms, notwithstanding the jurisdiction where you are based. You irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms and for those purposes irrevocably submit all disputes to the jurisdiction of the English courts. The place of performance shall be England.

We make no warranty or guarantee that the Website or information available over it complies with laws other than those of England.

8. General

Any formal legal notices should be sent to us at the address at the end of these Terms by email confirmed by post.

Failure by us to enforce a right does not result in waiver of such right.

You may not assign or transfer your rights under this agreement.

Nothing in these Terms is intended to, nor shall it, confer any benefit on a third party whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

We may amend these Terms at any time by posting a variation on the Website.

Further Information and Contact Details

Further information on these conditions or any queries on them can be obtained from:

Telephone: (+44) (0) 20 8532 7777
Facsimile: (+44) (0) 20 8594 0324
Address: L.E. West Limited
Unit 18
The IO Centre
River Road

L.E. West Limited is a company registered in England & Wales, company registration number 00498721.

LE West Limited

These Terms and Conditions of Trading apply to all purchases of the goods/services (“Goods”) between us/we/our (“LE West Limited”) and you/your/buyer/purchaser (“the Customer”) with the exception of your simply browsing our website for which separate terms and conditions apply.

1. Product Specifications
1.1 We have a policy of continuous product development and reserve the right to amend the specification of products without prior notice.
1.2 Goods supplied may differ as a consequence from those on display or advertised. Unless agreed with you, the goods supplied will be of equivalent value, functionality and appearance. Any significant variations will be highlighted to you and in the event that they are not satisfactory you will be entitled to return the goods within the timescale specified in section 7.1.
1.3 We may withdraw the sale or distribution of any goods generally supplied by us without prior notice, or liability, to you.
1.4 We promise that for any goods that you purchase from us, that: (1) we have the right to sell the goods to you; (2) the goods will correspond with the description we have given to you; and (3) the goods will be of satisfactory quality. We also promise that any service we provide to you will be provided with reasonable skill and care.
2. Prices
2.1 All advertised prices EXCLUDE VAT AND CARRIAGE COSTS. All products will have VAT and carriage costs added to the final invoice total upon submission of your order, where appropriate, at the prevailing rate and are subject to any promotional offer or discount that we may offer from time to time.
2.2 Goods may be subject to additional taxes if they are being exported outside the UK. Our advertised prices do not incorporate any such taxes or duties. You are advised to make your own enquiries in respect of this.
3. Information
3.1 We will not accept liability for any extra costs incurred by you as a result of your providing us any incorrect or incomplete information which results in delays in our fulfilling your order.
3.2 You accept that it is your responsibility to ensure the accuracy of your order and to ensure that the goods meet your requirements.
3.3 You are responsible for ensuring that you comply with all applicable laws, rules and regulations for purchasing goods from us. You also agree to comply with any manufacture’s instructions supplied with the goods in respect of their storage, applicability and use and certify that you are legally entitled to receive, use and dispense said items and/or goods
3.5 Where goods are taken outside the UK, you agree to comply with any regulations or legislation governing the importation of the goods into the country or destination and for the payment of any other duties and/or taxes on them.
4. Payments
4.1 Until a credit account is approved by L E West Ltd payment must be made “Pro Forma” at the time of your order. L E West Ltd reserves the right to cancel your order if payment is not received within 15 business days. Goods will not be shipped until payment is 100% received.
4.2 All goods remain the property of L E West Ltd until paid for in full. L E West Ltd reserves the right to reclaim unpaid goods at anytime.
4.3 Credit accounts will be established at the sole discretion of L E West Ltd. To have your account reviewed for credit account status please contact
4.4 Credit account customers will be required to provide payment win full within 15 working days of the final invoice date.
4.5 In the event that credit account customers do not pay the full amount of your invoice or we have any difficulty in obtaining payment from you we reserve the right to cancel your order and reclaim the goods, less an administration fee of 15% of the total order (including VAT)_+ 100% of shipping costs. but at no times shall the admin fee be less than £25 + VAT.
4.6 Where payment is made by credit, charge or debit card, the transaction will be handled for you by our card processors to whom you will pay a handling charge of 2.5% of the transaction amount. The balance of the transaction amount will be paid to LE West Limited for the products. The total amount payable by all customers, regardless of the method of payment (whether by cash, cheque or debit card), will be the same.
4.7 If payment is made by bank transfer, the total invoice amount must be deposited and all transfer fees paid by customer.
4.8 Orders under £150 GBP shall only be accepted at the discretion of LE West Ltd on a case by case basis. Furthermore, L E West reserves the right to apply an administration fee of their choosing to any order under £150 GBP. Customer will be notified of the amount of said administration fee prior to acceptance of order. If customer does not approve of the fee their order will be cancelled.
4.9 All transactions, invoices and payments shall be carried out in GBP (£’s) only. Please note that where alternate currencies (EURO and USD$) are shown, they are supplied as informational estimates only- all transactions will be carried out in GBP and converted at the prevailing rate for the day of the transaction.
5. Delivery
5.1 Your estimated delivery date which will be communicated to you by e-mail will become the target delivery date unless otherwise advised by us in writing.
5.2 Whilst L E West Ltd will make reasonable endeavours to meet the delivery date requested, third parties (Fed-Ex, DHL, Royal Mail, etc…) will be contracted to execute delivery and thus delivery date shall be considered an ESTIMATE ONLY and you should not rely on them for time sensitive items.
5.3 Any changes made to the content of your order may have an impact on your delivery date. We may therefore be unable to deliver your goods on your confirmed delivery date should changes occur and if so, a new delivery date will be given.
5.4 If you are unable, for whatever reason, to take delivery of your goods on the confirmed delivery date, we reserve the right to charge you for any subsequent attempts to deliver. Alternatively your goods may be held by the local postal office or courier’s office for your collection.
5.5 If you cancel your order within 3 days of the delivery date, we reserve the right to charge an administration fee of £25 +VAT to cover any costs incurred by us.
5.6 If we or our couriers accidentally damage goods in the course of delivery then our liability for that damage is limited to the replacement of the goods or the value thereof.
5.7 We or our couriers will not be liable for any consequential loss or damage arising out of the late or non-delivery of goods, and time of delivery is not of the essence of this agreement.
5.8 Risk of damage or loss of the goods shall pass to you on dispatch and title in the goods shall pass to you upon our receiving full payment in respect of them.
5.9 L E West Ltd shall not be liable for any delay or non-performance of any of its obligations caused by an event or circumstances beyond its control including but not limited to: weather disruptions, war, riots, strikes, or acts of God.
5.10 L E West Ltd will only agree to provide specific standards of packaging and specific labelling of the Goods ordered (whether to enable the importation into a non-United Kingdom jurisdiction or otherwise) if:
5.10.1 You have obtained L E West’s consent to complying with such standards and requirements prior to submitting your order; and
5.10.2 Upon submitting your order you pay in accordance with Clause 4.1 above, such charges as are notified to you by L E West in connection with complying with such standards and requirements.


6. Returns and Refunds
6.1 Save for pharmaceutical goods, if you decide within 7 days of the date on which you receive your goods that you do not wish to retain them, you should contact L E West Ltd immediately to apply for return approval. L E West Ltd reserves the right to accept or reject return requests for any reason at its sole discretion.
6.2 If your return is approved, you will be required to return your goods to us at your own expense, in their original condition and packaging with your sales invoice, and you will be refunded the sums you have paid to us less any postal/ courier fees that we have paid to deliver the goods to you, plus an administration/restocking fee of 15% of the total order (including VAT)_but no less than £25 + VAT.
6.3 Goods that we specifically order in for you, or goods which have a limited expiry date of less than 3 months, goods which must be kept refrigerated or other special storage conditions apply may not be returned nor will we provide any refund unless they are defective. If customer believes said goods are defective then they are instructed to contact L E West Ltd immediately (no more than 7 days upon receipt of goods) to apply for a return.
6.4 Upon receipt of goods approved for return, L E West Ltd will examine the goods and determine if a refund or replacement is warranted. L E West Ltd reserves the right to accept or reject a refund or replacement request for any reason and at its sole discretion.
6.5 Pharmaceutical goods shall not be accepted for return under any circumstance.
7 Guarantees
7.1 L E West Ltd will use all reasonable endeavours to obtain for you the benefit of any warranty or guarantee given to L E West Ltd by the manufacturers of your Goods ordered.
7.2 Goods ordered are NOT sold as being fit for any particular use or purpose.
7.3 These guarantees do not cover fair wear and tear; neglect; abuse or misuse of the goods; use of goods outside the UK territory, loss or damage due to your failure to store the goods following the special instructions given on any packaging or advisory note that accompanies them, damage due to fire, smoke, water, lightning, sunlight, weather, rusting, corrosion, infestation by animals or boring insects, theft or explosion; accidental damage or consequential loss.
7.4 Goods will be despatched to you with a reasonable amount of time prior to the expiry of any “use by” dates on the goods. Unless there is a delay as a result of a fault on our part, we cannot accept any liability for any delays in delivering goods to you and delivering them with a reasonable amount of time remaining on any use by date on the goods.
8 Claims/ Liability
8.1 If we deliver incorrect or damaged items you should contact us immediately at the address given below. In any event within 3 days of the date you receive them.
8.2 Where possible and at our sole discretion, we will arrange to repair or replace defective goods. Should a particular type of product be no longer available, it will be replaced with a product that most closely matches it.
8.3 Save as set out in these terms and conditions, we exclude all other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to the goods, our website or any information or service provided through our website. We will do our best to ensure that all materials and information published on our website are accurate, but please note that all materials and information on our website are provided on an ‘as is’ basis. L E West Ltd accepts no responsibility for the use of the aforementioned advice or materials. Customers are strongly encouraged to seek additional medical, product and professional advice elsewhere.
8.4 We will not be liable for any consequential loss or damage arising out of defective, damaged or wrongly delivered goods over and above the value of the goods themselves. This does not affect your statutory rights.
8.5 You agree to indemnify L E West Ltd against any loss or damage suffered by L E West Ltd as a result of any claims brought against L E West Ltd by any third party (including without limitation individuals to whom you supply the Goods) for:
8.5.1 any loss, injury or damage caused by your Goods or their use;
8.5.2 any loss, injury or damage in any way connected with this Contract provided that this Clause will not require you to indemnify L E West Ltd against any liability for L E West Ltd’s own negligence.
9. General
9.1 We may assign, novate or subcontract any or all of our rights and obligations under these terms and conditions at any time.
9.2 We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website and the ordering of goods/services from us will be governed by that version. You must check the terms and conditions on the website regularly.
9.3 These terms and conditions together with the website terms, privacy policy, any order form and payment method instructions, if any, are the whole agreement between you and us. You acknowledge that you have not entered into this agreement in reliance upon any warranty or representation made by us any other person and you waive any rights to damages/rescission you may have for misrepresentation (other than a fraudulent misrepresentation) that is not contained in the website terms, these terms and conditions, privacy policy, order form and payment method instructions.
9.4 If any provision or term of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from the other terms and conditions and shall be deemed to be deleted from them.
9.5 LE West Limited shall not be held liable for any failure to perform any of its obligation to you, due to causes beyond our reasonable control.
9.6 Failure by either party to exercise any right or remedy under this agreement does not constitute a waiver of that right or remedy.
9.7 LE West Limited is a registered data controller in accordance with the Data Protection Act 1998 (“the Act”). We process your personal data in accordance with the Act. Please refer to our website for further details.
9.8 These terms and conditions shall be governed and construed in accordance with the laws of England & Wales and you agree to abide by the jurisdiction of the same.

L.E. West Limited, Unit 18, The IO Centre, River Road, Barking IG11 ODR England

Telephone: (+44) (0) 20 8532 7777
Facsimile: (+44) (0) 20 8594 0324

L.E. West Limited is a company registered in England & Wales, company registration number 00498721.

Privacy Policy

Your right to privacy is important to L.E. West Limited (‘we’, ‘our’, ‘us’’). We are keen to strike a fair balance between your personal privacy and ensuring you obtain full value from the Internet and other products/ services we may be able to market to you.
We have applied for registration with the Information Commissioner under the Data Protection Act 1998 (the ‘Act’). We will ensure that we comply with all protection the Act affords to you. Further information on the Act is available at

Applying for an Account Online

In some areas of our website, we ask you to provide information that will enable us to enhance your use of our website or to correspond/ reply to you after you place an order with us or raise a query. This would also include where you subscribe to our online newsletters or provide feedback to us through contact form or when you complete any online survey we may offer from time to time. When you do so, we ask you to give us your name, e-mail address and other personal information that will be needed to supply the products/ services to you. In relation to any online newsletters that we provide to you, you can ‘unsubscribe’ at any time.

We may use your personal data for future e-mail mailings, notification of new products or new versions, general correspondence regarding the products/ services and correspondence which may relate to you. If you would rather not receive future marketing e-mails from us please inform us by e-mail at

The information you provide will be kept confidential and will be used only to support your customer relationship with us. We do not disclose or sell your information outside our corporate group except if we sell the whole or part of our business.

Ordering Online

Making sure you can buy safely online is a priority for us and we have made strenuous efforts to ensure that our online shopping store security is one of our highest priorities and we have devoted a great deal of effort to ensure that our online security measures help to safeguard your information.

We hope that once you understand the measures we take to help ensure secure transactions and privacy, and the steps you can take yourself, you will be as happy about the safety of your online transaction and order information as we are.

We have no desire to infringe your privacy while using our website and we will never provide your personal information to anyone else except if we sell our business in whole or in part.


We use cookies (defined below) for collecting user information from the website and to enhance the user experience. Our database system also require cookie identification to interact with you. We will not collect any information about you except that required for system administration of the web server and otherwise as described above.


A cookie is a message given to a web browser by a web server. The message is then stored by the browser in a text file called cookie.txt. Each time the browser requests a page from the server, this message is sent back. A cookie’s main objective is to identify users and personalise their visit by customising web pages for them, for example by welcoming them by name next time they visit the same website. A website using cookies will usually invite you to provide personal information such as your name, e-mail address and interests.

Further Information

For further information from us on data protection and privacy contact:

Telephone: (+44) (0) 20 8532 7777
Facsimile: (+44) (0) 20 8594 0324
Address: L.E. West Limited
Unit 18
The IO Centre
River Road

Information on the Data Protection Act 1998 is also on the Information Commissioner’s website at

Use of this website is subject to our Terms and Conditions.

L.E. West Limited is a company registered in England & Wales, company registration number 00498721.

Privacy Policy of L.E. West Limited

Trade Mark Notice

The trade marks and logos (the ‘Trade Marks’) used and displayed on this website are registered and unregistered trademarks of L.E. West Limited and others and may not be used in any advertising or other publicity materials in relation to the distribution of any information or materials obtained from this website without the prior written consent of the Trade Mark owner.

L.E. West™ is a Trade Mark of L.E. West Limited in the United Kingdom and other countries.

Further Information

For Trade Mark enquiries contact:

Telephone: (+44) (0) 20 8532 7777
Facsimile: (+44) (0) 20 8594 0324
Address: L.E. West Limited
Unit 18
The IO Centre
River Road

Disclaimer and Warning

Although L.E. West & Co Limited hope this website will be of interest to users of the products/ services that it offers, L.E. West & Co Limited accept no liability and offer no warranties in relation to it and its content, to the fullest extent such liability can be excluded by law.

All use of this website is subject to English law and jurisdiction and is subject to our Terms and Conditions (insert link).

Users of this website should use their own judgement and obtain their own professional advice where required.

Operational Rules

You (User/Customer) must comply with these operational rules to use and


1.1 You are responsible for all the actions of any and all users assigned to your account on this Website.
1.2 The security of all passwords given to you and your additional users to access the Website and place orders is your responsibility.
1.3 L E West Ltd holds records of all your orders, which will be maintained for your own forecasts. These will be kept confidential.

Copyright Notice

  • The material on this website is protected by copyright and/or database right throughout the world and unless otherwise stated is owned by L.E. West Limited or its licensors.
  • This material does not constitute medical or other professional advice, nor is it intended to be comprehensive. At best the material may only provide a summary and/or review of aspects of the subject matter published.
  • You may read, print and download material from this website for private non-commercial use, or for the purposes of purchasing the goods on offer. This permission does not extend to that material which is protected by copyright belonging to a third party.
  • You may not commercialise or otherwise copy (in the course of business) the material without our permission.
  • Distribution and reselling the material is strictly prohibited.
  • L.E. West Limited does not accept any responsibility for any material provided by way of hypertext link whether ‘to’ or ‘from’ this website. Such links are provided ‘as is’ with no warranty (whether express or implied) for the information provided within such links. See also our Disclaimer and Warning and Privacy Policy.
  • In any event use of this website is subject to our Terms and Conditions.
Telephone: (+44) (0) 20 8532 7777
Facsimile: (+44) (0) 20 8594 0324
Address: L.E. West Limited
Unit 18
The IO Centre
River Road

L.E. West Limited
Terms and Conditions and Legal Notices
copyright 2005
All Rights Reserved


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